Frequently Asked Questions

This is the best place to get all your Nested Tours questions answered. If you don’t see what you’re looking for, feel free to send us a text or give us a call at 405-887-4108 we’re happy to help!

Service & Pricing

  • We specialize in real estate photography and marketing services including:

    • Photo Tours (priced by square footage) - Professional interior and exterior photography with HDR bracketing

    • Drone Photography (priced by acreage) - Aerial photography for properties of any size

    • Video Services - Video Reels, Pro Video Reels, and Video Walkthroughs, etc.

    • 3D Tours - Matterport 3D Spaces and Pro Matterport 3D Spaces

    • Zillow 3D Home Interactive Floor Plans - Virtual tours that let buyers navigate a 3D floor plan of the property online

    • Twilight Photography - Exterior shots during golden hour

    • Virtual Staging - Digital furniture and décor for empty spaces

    Marketing Materials - Flyers, social media content, and promotional materials

  • We offer customizable service combinations rather than preset packages. You can bundle certain add-ons with our main services for discounted pricing. For example, adding drone photos to a Photo Tour costs less than ordering drone services separately. Build your custom combination at order.nestedtours.com or call us to help you select the right services.

  • Photo Tours are priced based on square footage. To get an exact quote for your property, visit order.nestedtours.com and enter the address. Our system will automatically gather property information and display pricing and photographer availability.

  • Our Photo Tour includes all the photos needed to beautifully showcase every space in your property. We capture each room using a 5-image bracket HDR photography technique that combines multiple exposures to create rich, true-to-life images with perfect lighting. You'll receive:

    • Professionally edited photos highlighting your property's full potential

    • Digital delivery with next-day turnaround

    • Free auto-generated property website (branded and unbranded for the MLS)

    • Marketing suite to build flyers and social media posts

    • Analytics system tracking virtual tour traffic

    • Download links of all media

Bookings & Scheduling

  • To schedule a tour:

    1. Visit our website at NestedTours.com and select "Order a Tour" or go directly to order.nestedtours.com

    2. Follow the step-by-step directions in our on-demand ordering system

    3. When you start typing an address, our system automatically searches Google and pulls in relevant available information

    4. Click "Next" and build out your custom tour by selecting your desired services

    5. Select from available time slots on the calendar

    6. Complete payment to reserve your spot

    You can also call/text our office at 405-887-4108 for assistance.

  • Shoot times are based on the square footage or acres of a property. To determine the specific time required for a particular home:

    1. Visit order.nestedtours.com and enter the address

    2. Ensure the square footage and property acreage are accurate

    3. Click "Next" and select the package to view the corresponding time duration

    Click "Next" again to see the next available time and duration

  • We'll need:

    • Property address

    • Square footage (for residential properties)

    • Acreage (for drone photography)

    • Whether the property is occupied or vacant

    • Access information (realtor present, lock box code, hidden key, etc.)

    • Gate codes for gated communities

    • Any special instructions or directions in the shoot notes section

  • Yes! Through our online scheduling system, you can reschedule or cancel your appointment.

    Cancellation Policy:

    • Cancel 3+ hours before: 100% refund

    • Cancel less than 3 hours before: 75% refund

    • The automated scheduling system provides an automatic refund if you cancel at least 3 hours before appointment time

Delivery & Turnaround Times

  • Our standard turnaround time is the next day before 5pm (Monday through Friday). After our photographers finish all their shoots for the day, they send their media content to our in-house editing team.

    Weekend Shoots: Our editing team does not work on Sundays, so Saturday shoots are delivered Monday before 5pm.

  • Yes! Same-day delivery is available for Photo Tours booked Monday through Friday before noon. This add-on costs $40 and photos will be delivered by 8pm the same day.

  • We offer Priority Editing that pushes your shoot to the front of the editing line, guaranteeing turnaround by next day before noon.

    Turnaround times for add-ons:

    • Virtual Staging: Next business day before 5pm (Saturday shoots delivered Monday before 5pm)

    • Virtual Twilight Photos: 24 hours after regular shoot editing (Saturday shoots delivered Monday before 5pm)

    • Video Walkthroughs: 1-3 business days

    Matterport 3D Tours: Next day before 5pm

    • Virtual Staging: Next business day before 5pm (Saturday shoots delivered Monday before 5pm)

    • Virtual Twilight Photos: 24 hours after regular shoot editing (Saturday shoots delivered Monday before 5pm)

    • Video Walkthroughs: 1-3 business days

    • Matterport 3D Tours: Next day before 5pm

  • You'll receive an email and text notification when your order is complete with instructions to access and download your photos.

Downloading & Accessing Your Media

  • Once your content is ready, you'll receive an email with a link to the Download Center where you can:

    • Download all content at once as a zip file

    • Select specific content types (images, videos, 3D tours)

    • Copy property website links for social media promotion

    • Access branded and unbranded versions

  • You may not be able to download content until payment is received. Our policy is to release media to the client once payment is received. Our automated scheduling system captures payment at the time the shoot is scheduled. If we manually scheduled your tour, we will need payment before releasing the media. All media remains watermarked until payment is processed.

  • Log into your account at Order.NestedTours.com and select Listings.

Property Access & Logistics

  • We can work with several access methods:

    • Realtor present

    • Lock box (please provide code)

    • Hidden key at property

    • Property owner present

    • Gate codes for gated communities

  • If a Nested Tours team member arrives at a shoot and no one is there to let them into the property, and if no other arrangements have been made for a lockbox or hidden key, there will be a 25% charge of the total amount of the shoot or a $35 last minute rescheduling fee will be added to the order.

  • Our photographers introduce themselves before getting started with the shoot and get any needed details about shooting the home. Before taking interior photos, the photographer will quickly walk through the home adjusting blinds, curtains, and making sure fans are turned off, toilet lids are closed, and lights are on. While shooting, the photographer may make some suggestions, such as hiding trash cans from view or clearing clutter.

  • Our photographers can make suggestions as to what looks best and may make minor adjustments. However, we do not allow our photographers to move furniture, clean homes, or move personal items due to liability concerns. To be ready for your tour use our preparation guide at NestedTours.com/Preparing.

  • No, there's no difference in pricing between vacant and occupied properties. We just need to know the status for scheduling and access purposes.

Payment & Billing

  • Our automated scheduling system collects payment when you book your shoot. If scheduled manually, payment must be received before media release.

  • We accept all major credit cards through our secure online payment system. We prefer online payments but can accept checks in unique situations if it's the only option.

  • Yes, you'll receive a confirmation email with order details and payment receipt immediately after booking.

Photo Editing & Quality

  • Basic Photoshop edits included with every Photo Tour:

    • Trash dumpsters, people, pets

    • Mirror and window reflections

  • For more extensive photoshop work, we charge between $25 and $50 depending on the project. Extensive changes include:

    • Carpet fixing or replacement

    • Extensive wall correction

    • Changing wall or grass color

  • All of our photographers use high-end, professional-grade camera equipment to provide consistent quality no matter which team member is taking the photos. We hold high standards for each and every piece of equipment our photographers use. After taking the photos or video, they hand it off to our professional editing team.

  • Once your photos or videos have been captured, the photographer hands off the footage to our team of professional editors. Our editors use the same editing techniques and software. No matter which editor edits them, you will always receive the same "Nested Look."

  • We want you to be 100% satisfied with the service we provide. If you're not happy with how a shoot turned out:

    1. Contact us at 405-887-4108 or info@nestedtours.com

    2. We will first do a re-edit

    3. If the issue cannot be resolved with a re-edit, we will schedule a reshoot at no additional charge

    4. Once you have gone through our Guarantee Policy Program and are still dissatisfied, you can get a refund within 30 days after the original appointment date

    5. After 30 days, refunds will be given as account credits for future orders

    6. If a refund is submitted you are not allowed to use any media captured by Nested Tours.

  • Every standard Photo Tour includes 1 free reshoot within 9 months of the original shoot date. This feature is designed for when:

    • Seasons change

    • Home owner/tenant moves out

    • Home staging has been updated

    Requirements:

    • Must be a licensed real estate agent to redeem

    • Must be within 9 months of the original shoot date

    • Additional reshoot fees apply after the first free reshoot or after 9 months from original shoot date

    • Reshoot fees apply for all other products/services

  • Yes! At Nested Tours, it's our mission to provide consistent, high-quality work. Our photographers complete an in-depth training curriculum to capture the best photos and videos of your listings. We have monthly training sessions with each photographer to work on new techniques.

Guarantees & Policies

Marketing Center & Virtual Tours

  •  FREE Property Websites

    • Branded Website - Customizable property website perfect for social media sharing, email campaigns, and marketing outside the MLS

    • Unbranded Website - Clean, MLS-compliant version for your virtual tour field

    • Built-in social sharing buttons for Facebook and other platforms

    • Lead capture with integrated contact forms

    • Website analytics to track views and engagement

     Marketing Center Access Using the drag-and-drop Marketing Center, you can create:

    • Custom flyers

    • Social media graphics

    • Postcards

    • Digital ads

    • All templates auto-populate with your listing data and photos

     Property Dashboard

    • Update property details (price, beds, baths, square footage, etc.)

    • Edit descriptions

    • Manage listing status

    • View website analytics

    • Access the Marketing Center - Navigate to your listing and click "View & Edit." Then select the "Marketing" tab at the top of the listing dashboard.

    • Choose a Template - Select from pre-built flyer templates that automatically populate with your listing data and images.

    • Customize Your Design - Use the drag-and-drop editor to:

      1. Rearrange photos and content

      2. Add or edit text

      3. Adjust colors and fonts to match your branding

      4. Include property details like price, bedrooms, bathrooms, and square footage

    • Save and Download - Once you're happy with your design, save your flyer and download it for printing or digital distribution.

    Your flyers will automatically include all the property information you've entered in the Property Details section, making it quick and easy to create professional marketing materials.

    For a complete overview of the Customer Portal and all its features, check out this video guide

    • Log into your Nested Tours account

    • Click on your user menu or profile icon (typically in the upper right corner)

    • Select "Account Settings" or "My Profile"

    • Update your information including:

      1. Name

      2. Email address

      3. Phone number

      4. Company information

      5. Password

    • Click "Save" to apply your changes

    To Update Your Profile Picture:

    • Navigate to your Account Settings or Profile page

    • Click on your current profile picture or the "Change Image" button

    • Select a new image from your computer

    • Crop or adjust the image as needed

    • Click "Done" or "Save" to upload your new profile picture

    Your changes will be reflected immediately across your account and on any property websites or marketing materials that display your profile information.

    For a complete overview of the Customer Portal and all its features, check out this video guide

    1. Navigate to your listing page and scroll to the Property Websites tab

    2. Click the Editor button

    3. Under Settings tab: change theme, font, colors, SEO settings

    4. Under Sections tab: edit and reorder content sections

    5. Toggle between branded/unbranded and mobile/desktop views

    6. Click Save and Exit when finished

    All customization is done through your listing dashboard under the Property Info and Settings tabs. For a complete walkthrough of all the customization options available, check out this video guide.

Career Opportunities

  • As Nested Tours team members, we strive to bring excellence and go the extra mile for our clients. We are looking for self-motivated, talented individuals to join our team. We offer professional, in-house training material to quickly equip you to take exceptional photos and videos. Head over to NestedTours.com/Jobs to see available positions we are currently hiring for.

Photo Preparation Guide

It's important to put your best foot forward when listing a property. We have put together a handy PDF checklist that will help you get the most for your property.

Download Checklist

General Preparation

  • Begin by decluttering and depersonalizing your space
  • Remove personal items, excessive furniture, and unnecessary decor
  • Create a clean and spacious environment
  • Remove family photos from view - this allows potential buyers to envision themselves living in the space
  • Opt for neutral artwork or decorative pieces instead
  • Consider staging with a neutral and inviting aesthetic
  • Use appropriate furniture arrangements to highlight the flow of each room
  • Add small decorative touches like fresh flowers or tasteful artwork

Exterior Preparation

  • Prioritize curb appeal by cleaning the exterior of your home, including windows, siding, and walkways
  • Mow and edge lawn freshly
  • Trim any overgrown hedges or trees
  • Ensure lawn is well-maintained
  • Remove dead vegetation and leaves
  • Sweep walkways and driveways
  • Store trash bins, garden tools, and equipment
  • Remove seasonal decorations
  • Remove all vehicles from driveway and street
  • Consider adding colorful flowers or potted plants near the entrance
  • Consider adding outdoor lighting such as landscape lights or accent lights to highlight walkways or architectural elements

Living Areas

  • Remove excess furniture that crowds space
  • Minimize knick-knacks and decorative items
  • Turn off all TVs and hide remotes/cables
  • Turn on ALL lights in the house
  • Open all blinds, curtains, and shades
  • Turn off all ceiling fans

Kitchen Preparation

  • Clear ALL items from countertops and islands
  • Remove magnets, photos, and papers from refrigerator
  • Clean all appliances until streak-free
  • Hide soaps, cleaning supplies, and dish racks
  • Remove trash cans from visible areas
  • Store pet food bowls

Bedrooms

  • Make all beds perfectly with wrinkle-free linens
  • Clear nightstands except for one lamp and simple decor
  • Store all clothing, shoes, and laundry out of sight
  • Remove toys and clutter from children's rooms

Bathroom Preparation

  • Remove ALL personal items from counters, tubs, showers
  • Close all toilet lids
  • Remove bath mats and wastebaskets
  • Clean mirrors and fixtures until streak-free
  • Place only fresh, neatly folded towels on racks

Main Areas to Focus On: Pay extra attention to the kitchen, living room, bedrooms, and bathrooms - these are the spaces potential buyers are most interested in. Ensure they are clean, well-organized, and staged appropriately. Don't forget to capture any unique features or selling points, such as fireplaces or built-in bookshelves.

Preparation for Twilight Photography

Outdoor Preparations

  • Enhance curb appeal by ensuring the exterior is in pristine condition
  • Trim the lawn, prune bushes and trees, and clear any clutter or debris
  • Consider adding outdoor lighting such as landscape lights or accent lights to highlight specific features like walkways or architectural elements

Clean and Declutter

  • Thoroughly clean and declutter all areas of your home before the shoot
  • Remove personal items, excessive furniture, and any clutter that may distract from focal points
  • Twilight photography relies on capturing a sense of openness and spaciousness

Indoor Staging and Lighting

  • Create an inviting atmosphere indoors by turning on all interior lights, including lamps and accent lighting
  • This helps balance the interior and exterior lighting during twilight
  • Check that all bulbs are working properly
  • Consider using warm, soft lighting to create a cozy ambiance

Window Treatments

  • Pay attention to window treatments as they play a significant role during twilight photography
  • Open all curtains, blinds, and shades to allow natural light and twilight hues to filter through windows
  • If you have outdated or distracting window treatments, consider temporarily removing or replacing them for the shoot