Frequently Asked Questions

General Questions

Whenever you order a Photo Tour, Video Walk-Through, Aerial Photos, etc it will automatically come with our Virtual Tour Package. This includes a branded and unbranded virtual tour, two customizable flyers, branded and unbranded YouTube slideshow video, and a download link of all of your images. Your photos will automatically syndicate to Trulia and Zillow. We also provide an analytics system that records the traffic your virtual tour generates. We display how many page views and which websites the views came from. This gives you an edge when forming your marketing strategy.

To schedule a tour create an account at NestedTours.com. Select ‘Order a Tour’ or go to https://order.nestedtours.com to get started. Follow the step by step directions in our on-demand ordering system. When you start typing in an address our system will automatically search Google and Zillow and pull in all of the relevant information for your property. Click ‘Next’ and you’ll be able to see all available tour packages for your listing. On the next screen you can select from all of the available times on the calendar. Complete your order by paying for the tour and your time will be saved.

If you cancel your order a minimum of 2 hours before the scheduled time you will receive a 100% refund. If you cancel your order less than 2 hours before the shoot time you will receive a 75% refund.

If a Nested Tours team member arrives at a shoot and no one is there to let them into the property, and if no other arrangements have been made for a lockbox or hidden key there will be a 25% charge of the total amount of the shoot.

At Nested Tours it’s our mission to provide consistent, high quality work. Our photographers go through an in depth training curriculum, so they can capture the best photos and videos of your listings. We have bi-weekly training sessions with each of our photographers to work on new techniques, and critique them on their last 2 weeks worth of work.

If the home is not in a clean, show-worthy state we have a $25 rescheduling fee. Use the checklist at NestedTours.com/Preparing to help prevent this from happening.

We do not allow any of our professional photographers to pick up or move furniture. They are allowed to make suggestions, but we do not take on the liability of moving possessions. We have created a video and checklist at NestedTours.com/ Preparing to help you and your home owners prepare for the photography session.

All of our photographers use identical camera equipment to provide consistent quality no matter which team member is taking the photos. After taking the photos or video they hand it off to our professional editing team.

Once your photos or videos have been captured, the photographer then hands off the footage to our team of professional editors. Our editors use the same editing techniques and software, so no matter who edits them, you will always receive the ‘Nested Difference’.

These basic photoshop edits are included with every photo tour: small spots or holes in walls, trash cans, people, pets, mirror / window reflections, basic spot fixing on the carpet, pet waste, etc. For more extensive photoshop work we charge from $25 – $50 depending on the project: extensive carpet fixing / carpet replacement, extensive wall holes / spot fixing, changing wall color, changing grass color, replacing grass, replacing the sky, etc.

It’s important for your clients to put their best foot forward when it comes time to list their property. We have put together a handy video and checklist at NestedTours.com/Preparing to help you and your clients list and sell faster than ever.

Once you receive your video walk-through, you will have one opportunity to give us detailed instructions on any changes you’d like to see.  Please provide said changes in written form (text or email), so we can be on the same page and quickly provide you with your new edit. Every additional edit made beyond the first re-edit will be an additional $25 charge.

Shoot times are based off of the square feet and acres of a property. To see the detailed time it will take for a specific home go to order.nestedtours.com and type in any address. Our system will automatically gather all the info from Google / Zillow. Make sure the sqft and the size of the property is correct. Click ‘Next’ and select the package you’d like to see the time duration of. Click ‘Next’ and it will automatically show you the next available time and the appropriate time duration.

As Nested Tours team members we strive to bring excellence and go the extra mile for our clients. We are looking for self-motivated, talented individuals to join our team. We offer top-notch in house training material to quickly equip you to take exceptional photos and video. Head over to NestedTours.com/Jobs to see available positions and markets we are currently hiring in.

For syndication to properly work you will need all of the required information filled out within your Nested Tours virtual tour: Address, City, State, ZIP Code, SqFt, Price, MLS #, Year, Bedrooms, Bathrooms, Garages, and Lot Type. Login at NestedTours.com and navigate to the My Tours section. Next to the appropriate address click Edit and fill in all of the needed information and click Updated Tour. It can take up to 24 hours for your tour to fully syndicate.

Once the photographer has finished capturing your Zillow Video Walk Through they will immediately upload the video to Zillow. It normally takes 30 minutes to 1 hour for Zillow to process the footage. Once complete, Zillow will automatically email you indicating “Your Tour is Now Live.” Click the link in the email to watch your video. To active the video on your Zillow listing select approve. Zillow Video Walk-Through’s are limited to For Sale homes and not For Rent.

Before the photographer arrives be sure to close your garage doors and hide all garbage cans from view. Remove cars from the front of the house and out of the driveway. Fresh flowers and a nicely manicured lawn are important touches to your curb appeal. Turn on all outside and inside lights. Make sure your blinds are open to allow all of the inside light to shine through your windows. In the backyard, clean your porch and neatly arrange any outdoor furniture. Put away all toys and other items that might distract from your beautiful yard. If you have a pool, make sure it is open, clean, and that all lights have been turned on. Learn more at NestedTours.com/Preparing.

Platform Questions

You can customize your flyer by clicking the ‘Edit’ button next to your tour under the ‘My Tours’ section. Make the appropriate changes under the ‘Basic’ tab. The flyer uses the information you provide. Click ‘Update Tour’. Under the ‘Photos’ tab the first 6 images in the tour are the photos used for your flyer. Once you have moved your 6 favorite images to the top, select the ‘Extras’ tab. Click ‘Update Flyer’ and our system will automatically email you the latest version.

On a computer click the photo zip link or copy and paste it into your internet browser. On a Mac the photos zip will begin to automatically download. For Windows users select ‘Save’ to begin the download. Once the file has finished downloading: (Mac) Double click and the zip file will automatically unzip. (Windows) Right click and select ‘Extract All’ and select a new location to save the photos.

Turn-Around Times

After our photographers have finished their shoots for the day, they will upload their images and send them to our professional editing team. The editors will have your photos ready the following day before 5pm. Since our editors do not work on Sundays, our turn around time for Saturday photo shoots will be Monday before 5pm.

You will have your Video Walk-Through edited and delivered 2 to 4 days after the scheduled shoot.

Once you select the images you would like to have virtually staged, we will have your photos ready the following business day before 5pm. If you schedule a Saturday shoot that includes virtual staging we will have your images completed by Monday before 5pm.

Social Media

During our monthly consultations, we work with you to develop a creative strategy for your business that sets you apart as a community expert and an industry leader. Our goal to use your social media presence as an opportunity to connect you to the right relationships and create customers for life.

We are here to support and create a dialogue between you and prospective buyers. We believe in using the 80/20 rule when it comes to your content to create value for your audience. By offering content that informs, educates, and entertains we strengthen your potential clientele by creating an engaged community.

We strongly suggested setting aside a budget for Ads. We use our knowledge and analytics to help create a custom demographics to optimize your reach and create a faster turnaround time on your social media investment.

Since our service is not contract-based, you can move between tiers or cancel at any time. Your subscription will continue to remind active until the end of your billing period.